Policies & Etiquette

Our policies protect your time, our therapists’ time, and the quality of care you receive.

1) Booking & Confirmation

• Book online at our ClinicSense booking.
• Online bookings are pending until your therapist confirms by text or phone.

2) Deposits (New vs. Returning)

• New clients: a 15% deposit is required at online booking; applied to your total at checkout.
• Returning clients: no deposit required.

3) Changes & Cancellations

• With 12+ hours’ notice, we keep your deposit as account credit for future services.
• If we must cancel, we’ll refund or credit your deposit.

4) Late Arrival

Arriving late may shorten your session to respect the next guest; the full fee may still apply.

5) No-Shows

Missed appointments without notice may require a deposit for future bookings.

6) Your Massage, Your Way

This is your massage. Ask anytime for lighter/deeper pressure, warmer/cooler temperature, more/less talking, music changes, different pace, or to focus on/avoid certain areas.

Included (no extra charge, when appropriate and with consent): hot bamboo, hot stones, hot towel reflexology, assisted stretching, cupping, facial & scalp massage, aromatherapy (never during pregnancy), and gua sha. Note: cupping/gua sha can leave temporary marks (typically 3–7 days).

7) Health Disclosure & Safety

• Please disclose relevant health info: medical conditions; recent/past injuries or surgeries; pregnancy; implanted devices; medications (especially blood thinners or pain meds); allergies/sensitivities (oils, scents, latex); heat intolerance.
• Post-surgical lymphatic drainage may require medical clearance early in recovery.
• Heat therapies: hydrate well and skip heat if feverish, heat-intolerant, or medically advised to avoid heat.

8) Hygiene & Preparation

• Please shower before your appointment when possible; clean skin improves comfort and results.
• If you have scent sensitivities, request low-scent products and we’ll prepare the room.

9) Illness

Please reschedule if you’re unwell (fever, flu-like symptoms, contagious illness).

10) Electronics & Quiet Environment

Please silence devices to keep the space tranquil.

11) Minors & Families

Clients under 18 require parent/guardian consent. A guardian may need to be in-room or on-site depending on age. We can modify most services to be age-appropriate.

12) Animals

Service animals are welcome (ADA). Let us know in advance so we can prepare the room.

13) Boundaries & Conduct

Professional draping and boundaries are maintained at all times. Inappropriate behavior ends the session immediately and may result in dismissal from the practice.

14) Payments & Gratuity

• Payment methods: Cash, all major credit cards via Square, tap-to-pay/contactless (Apple Pay/Google Pay), Venmo, Cash App, and paper checks by accommodation (ID required; $25 returned-check fee may apply).
• Gratuity: Optional and appreciated. Many guests choose 15–20%—please tip what feels right, or not at all.

15) Insurance, HSA/FSA, VA & TRICARE

• We bill VA Community Care (TriWest) and TRICARE with a valid referral/authorization on file.
• For all other insurers, we are a cash-pay practice and do not bill insurance directly. If you’re seeking reimbursement, we’re happy to provide itemized receipts and—with your written consent—any clinic notes or documentation your insurer requires.
• HSA/FSA: Many cards are accepted for licensed massage therapy.

16) Confidentiality & Records

Your personal and medical information is kept confidential and stored securely in ClinicSense. We maintain brief notes on preferences and health concerns to tailor future sessions.

17) Professional Credentials & Licensing

We are licensed professionals in the State of Utah. Credentials appear on our bios; NPIs are optional for cash-pay practices.

18) Accessibility & Sensitivities

We will do our best to accommodate mobility, sensory, communication, and cultural needs. Please share access requests in advance.

19) Gift Certificates

Available by phone purchase. We can take payment over the phone and email your gift certificate the same day. Treated like cash; non-refundable. Lost or stolen certificates cannot be replaced without proof of purchase.

20) Refunds & Service Quality

Services are non-refundable once provided, but if something isn’t right, please tell us during the session or contact us within 24 hours so we can make it right.