Frequently Asked Questions

Booking & Scheduling

How do I book an appointment?

Book online any time at our ClinicSense booking to see real-time availability and choose your therapist and service.

Is my appointment confirmed right after I book?

Online bookings are pending until your therapist confirms by text or phone. You’ll receive a confirmation message once you’re officially scheduled.

Do I need a deposit to book?

New clients: a 15% deposit is required when booking online. Returning clients: no deposit required. Deposits are applied to your total at checkout.

What happens to my deposit if I cancel?

With 12+ hours’ notice, we keep your deposit as account credit for future services. If the clinic cancels, we’ll refund or credit your deposit.

Services & What to Expect

Are enhancements included in my massage?

Yes. We include hot bamboo, hot stones, hot towel reflexology, assisted stretching, cupping, facial and scalp massage, aromatherapy (adjusted for allergies and never during pregnancy), and gua sha at no additional charge, when appropriate and with your consent.

Do couples massages include anything extra?

When available, couples sessions receive a complimentary hand/foot mask at no extra cost, in addition to our standard included enhancements.

What is Thai massage?

A floor-based session with assisted stretching and rhythmic compressions performed over clothing. Wear flexible clothing. Sessions are provided by Meherbani, trained in Thailand.

What is an Ayurvedic herbal steam bath (Swedana)?

A gentle, aromatic steam that promotes circulation and deep relaxation. Please hydrate well and avoid if you have a fever, heat intolerance, or if your clinician advises against heat therapies.

Do you offer post-surgical lymphatic drainage?

Yes—currently the only provider in Vernal. Medical clearance may be required early in recovery. Please share your surgery date, procedure, and any restrictions so we can tailor care.

Comfort & Communication

Can I request changes during my massage?

Absolutely—this is your massage. Ask anytime for lighter or deeper pressure, warmer or cooler temperature, more or less talking, music changes, different pace, or to focus on or avoid certain areas.

What do I need to tell the therapist?

Before you arrive, let us know about allergies to scents or oils so we can prep a low-scent room. Before we begin, share areas you’d like us to avoid (e.g., ticklish feet, no scalp work). During the session, speak up anytime about temperature (warmer/cooler) or pressure (lighter/deeper). This is your time—we’re happy to adjust.

Health, Safety & Payments

What health information should I share?

Tell us about medical conditions, recent or past injuries or surgeries, pregnancy, implanted devices, medications (especially blood thinners or pain meds), allergies/sensitivities (oils, scents, latex), and heat intolerance. We keep your information confidential and use it to tailor safe, effective care.

Do you take insurance?

We bill VA Community Care (TriWest) and TRICARE with referral/authorization. For other plans, we don’t bill insurance directly, but we’ll provide itemized receipts and—with your consent—any clinic notes or documentation you need to submit for reimbursement. HSA/FSA cards are also welcome.

What forms of payment do you accept?

Cash, all major credit cards via Square, tap-to-pay/contactless (Apple Pay/Google Pay), Venmo, Cash App, and paper checks by accommodation.

Do you sell gift certificates?

Yes. We can take payment by phone and email you a gift certificate the same day.